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FAQ

Q:

What is the procedure of buying tools from your company?

It is quite convenient for you to order our cutting tools: →1. Download the Catalog from the the Column "Download" of our website and find the correct Part Number of you interested tools and "Contact Us". →2. Quotation: Our online supporter is always ready for any of your demand and quotation is availabel in 24 hours. →3. Placing the order and paying the deposit: Order can be placed after the price confirmed, and deposit payment begins; →4. Technical confirmation: For bespoke tools, all technical details will be confirmed before production; →5. Production: Tools manufacturing starts; →6. Balance payment and deliverying: Delivery the goods after balance payment done at the end of production; →7. Technical support and Continuous Improvement: Technical support is always available and products will be always on the way of continuous improvment. →8. Place a copy order: May our service satisfy you and then copy order can be obtained....
Q:

Do you have your own coating facility? are you using Balzer coating?

Sorry, we haven‘t yet. We outsource from our long term coating partners. Yes,Balzer coating is available if you need.
Q:

If we want to work with you, is it possible to get confidentiality?

Sure, all your info include company info, drawings, PO details will be confidential, we can signed NDA if you want (non disclosure agreement)
Q:

Are you trading company or manufacturer ?

We are manufacturer located in Shenzhen,China, and have been manufacturing cutting tools for more than 15 years.
Q:

What‘s your delivery time?

It depends on the inventory availability,if items needed are in stock,it can be shipped within 24hours. but if not,usually our delivery time is about 7days
Q:

Do you accept low volume for sample order? and what’s your MOQ for special tools? ...

Yes,we do. Generally speaking,our minimum order is 10 nos or above,it can be negotiated for special requirement.
Q:

Do you produce custom cutting tools?

Yes,we specialized in special tools manufacturer,also design custom cutting tools from your part drawings
Q:

How do you guarantee the cutting tools quality?

We warranty our materials and workmanship,use the highest quality carbide and all tools are inspected strictly according to ISO certificate from the raw material to final product. key dimensions 100% checked before shipping.
Q:

Does ZLY offer emergency service when we need a custom tools in a hurry

Yes, a new tool can be made in a short time within 5 workdays at the fastest
Q:

Do you offer laser marking service?

Sure,we laser marking our logo on each tools,if you have any specific requirement of marking or would like to carve your company name,tool code and size on the body of tools,please let me know
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